Return and Refund Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ninthline2@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ninthline2@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ninthline2@gmail.com.

Thank you for shopping with us! Because our products are custom print-on-demand items manufactured uniquely for you upon order, our return and refund policy is strictly defined as follows:

1. Damaged or Defective Items

If your item arrives damaged, defective, or with a manufacturing error, we will gladly issue a free replacement or a full refund.

• Time Limit: You must report the issue within 30 days of the product delivery date.

• Proof Required: To submit a claim, please contact our support team at ninthline2@gmail.com with your Order ID and clear, well-lit photo proof showing the damage or printing defect.

• Note: For issues affecting multiple items using the same design, a single photo or video showing all affected items in one frame is required.

• Do Not Return the Item: There is no need to mail the damaged product back to us. Once your photo proof is approved, we will handle the reprint or refund immediately.

2. Sizing, Colors, and Buyer’s Remorse

Because each product is printed only after it is ordered, we do not support returns, refunds, or exchanges if you order the wrong size, wrong color, or simply change your mind. * Please review our detailed sizing charts and product descriptions carefully on the product pages before finalizing your purchase.

• For Direct-to-Garment (DTG) apparel items, minor variations in print placement up to 0.5 inches are standard industry tolerances and are not considered manufacturing defects.

3. Incorrect Address & Lost in Transit

• Invalid Address: If an order cannot be delivered because you provided an incorrect or incomplete shipping address, the package may be returned to the sender or lost. In these cases, we cannot offer a full refund, and you will be responsible for any additional costs to reprint and reship the order.

• Lost Packages: If a package is genuinely lost in transit and the tracking status fails to update, please contact us within 30 days of the estimated delivery date so we can arrange a replacement.

4. Cancellation Window

Orders are automatically routed to our printing partners shortly after purchase. If you need to cancel or change your order, you must contact us at ninthline2@gmail.com within 2 hours of placing the order. Once an item has entered production, it can no longer be canceled or edited.